LockedDiscussion interactions are currently paused.Community Mentor HelpChevronRightIconHello, I sent a package by Colissimo to the buyer, which he did not receive because the post office lost it.Colissimo lost the package sent to the buyerjfcris-91102View listingsPosted 2 years ago·Last reply 2 years ago See original 3 commentsComment NewestkoalagrisMentor2 years agoView listingsHello @jfcris-91 you need to cancel the transaction by fully refunding the buyer and file a claim with La Poste in order to receive compensation for the lost parcel. Once the buyer has been refunded, you can send them a feedback revision request. Best regards See original*miss-tigri*Mentor2 years agoView listingsHello @koalagris and hello everyone According to eBay's rules, a seller can get a rating removed if they can prove that what they're being blamed for isn't their fault .. To try : https://www.ebay.fr/help/policies/selling-policies/seller-standards-policy/seller-performance-defect-removal-policy?id=4352&st=3&pos=3&query=R%C3%A8glement%20sur%20les%20performances%20des%20vendeurs%20et%20les%20%C3%A9valuations&intent=Performance&lucenceai=lucenceai&docId=HELP1273 See originalkoalagrisMentor2 years agoView listings🤗 @*miss-tigri* If the communication isn’t great between the seller and the buyer, then it’s definitely worth a try. Have a nice day 🙂 See original
koalagris
Mentor2 years agoHello @jfcris-91
you need to cancel the transaction by fully refunding the buyer and file a claim with La Poste in order to receive compensation for the lost parcel.
Once the buyer has been refunded, you can send them a feedback revision request.
Best regards
*miss-tigri*
Mentor2 years agoHello @koalagris and hello everyone
According to eBay's rules, a seller can get a rating removed if they can prove that what they're being blamed for isn't their fault ..
To try :
https://www.ebay.fr/help/policies/selling-policies/seller-standards-policy/seller-performance-defect-removal-policy?id=4352&st=3&pos=3&query=R%C3%A8glement%20sur%20les%20performances%20des%20vendeurs%20et%20les%20%C3%A9valuations&intent=Performance&lucenceai=lucenceai&docId=HELP1273
koalagris
Mentor2 years ago🤗 @*miss-tigri*
If the communication isn’t great between the seller and the buyer, then it’s definitely worth a try.
Have a nice day 🙂