hello I received a broken Disney snow globe from the United States

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hello I received a broken Disney snow globe from the United States. is it necessary to send it back to get a refund. I filmed the opening of the package which proves the condition of the item?thanks

kojinanjo

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Posted 1 year ago·Last reply 1 year ago

1 comment

koalagris

Mentor1 year ago

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Hello @kojinanjo

It's up to the seller to decide: they can initiate a refund without requiring the item to be returned.

So the best thing is to communicate with them about this.

Best regards