I'm sorry to read that you haven't received your parcel. Indeed, if the parcel has already been delivered, it is no longer possible to reschedule a delivery. As indicated by @madelodie, the reason for the address issue will determine what happens next.
I invite you to contact customer service directly, they will be able to review your order in detail and tell you what to do next.
To make a callback request from customer service. To do this, go to the bottom of our help page and click on => Contact us. Choose the option that suits you best and an agent will call you back. Here is the direct link : https://www.ebay.fr/help/home
francois-o
Hello @valsand93
I'm sorry to read that you haven't received your parcel.
Indeed, if the parcel has already been delivered, it is no longer possible to reschedule a delivery.
As indicated by @madelodie , the reason for the address issue will determine what happens next.
I invite you to contact customer service directly, they will be able to review your order in detail and tell you what to do next.
To make a callback request from customer service.
To do this, go to the bottom of our help page and click on => Contact us.
Choose the option that suits you best and an agent will call you back.
Here is the direct link : https://www.ebay.fr/help/home
Regards
François
madelodie
·3 years agoHello,
not possible!
If you do not collect the parcel after 8 days it will be redirected to the seller.
Do you know why it is not at the right address?
Seller error? Error on your part?
Saturation of your chosen pickup point?
If it is the seller's mistake, you can ask them to resend it without the new delivery fees.
If for any other reason, you will have to pay the shipping costs again.
Regards?