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Return slip not sent by the seller
Summary: emiya_kiritsugu requested a refund for an item that did not match the description. The seller claimed to send a return label via eBay, but emiya_kiritsugu never received it and returned the item at their own expense. Faced with difficulties entering the tracking number, participants suggested contacting customer service. However, due to geographic restrictions, emiya_kiritsugu could not be called back and had to contact eBay.com instead of eBay France. One participant advised trying the eBay.com community forum for help.
Good evening,
I requested a refund for an item because it does not match the description on the seller’s page.
The seller informed Ebay that they had sent me the return label, but I received nothing.
I informed the seller, who did not respond, so I sent it back at my own expense with a tracking number that I can’t enter because I am being asked: Please confirm that you used the shipping label that was provided to send the item back. The seller will be informed that the item is on its way.
How do I enter the number I have available?
*miss-tigri*
Mentor5 months agoBonjour @emiya_kiritsugu
Voir ce lien pour ajouter les informations manuellement
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=1&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=Suivi%20retour%20&lucenceai=lucenceai&docId=HELP1152
emiya_kiritsugu
OP5 months agoYour link redirects me to my original issue. In fact, I can't choose the carrier and enter the tracking number:
https://postimg.cc/MvZhnM9j![]()
koalagris
Mentor5 months agoHello @emiya_kiritsugu
In that case, check with customer service (via the contact link "ask us to call you" , which is all the way at the bottom of the help page posted earlier).
Best regards
emiya_kiritsugu
OP5 months agoI can’t be called back by customer service because my country code is +594 and not +33. Do you have Ebay support’s email or the customer service number +33XXXXXXXX for Ebay?
koalagris
Mentor5 months agoIt’s normal that you can’t be called back by Ebay France since you’re not in mainland France.
So you’re neither under ebay.fr nor this forum...
There’s neither email nor a number to contact ebay: everything goes through the links at the bottom of the help pages, except that for you the .FR links won’t work.
For Guyana, it’s handled by ebay.com:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=1&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=Suivi%20retour%20&lucenceai=lucenceai&docId=HELP1152
emiya_kiritsugu
OP5 months agoJ'ai le même message initial en anglais :
Mark as shipped
Please confirm that you have shipped the item using the shipping label that was provided. The seller will be informed that the item is on it's way back.
koalagris
Mentor5 months ago"I have the same initial message in English" = Well yes, that makes sense...
That’s exactly why you need to contact ebay customer service.com
(that’s where we were in the exchange, you just didn’t have the right link to contact the customer service you depend on)
There’s nothing more we can do for you on this forum, even if you were in mainland France, regarding this specific issue.
See if you can check with the .com forum instead (but in my opinion the answers will be the same):
https://community.ebay.com/
Have a good day