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Invalid return slip
Summary: ayr7foi7 explains that the seller had initially agreed to provide a free return for a defective item, but sent a return slip that was incompatible with French postal practices. The seller is now asking ayr7foi7 to cover the return costs. ayr7foi7 is looking for advice on opening a dispute because the option no longer seems available. madelodie suggests creating a return slip through the carrier’s website and submitting a return request for a non-compliant item by opening a dispute, if the purchase was made less than 30 days ago.
Hello,
Since the item is defective, the seller first accepted my request for a free return (to Great Britain). But he sent me a return label that is unusable in France (QR code, whereas the Post Office only uses barcodes). After promising to send me a new label, he is now demanding that I return the item at my own expense.
I would like to open a dispute, but the option no longer appears in the "Purchased items", the "Order details", or the "Return details"...
How do I do this, please?
Kind regards.
madelodie
·2 years agoHello,
there is no return label if the purchase was made abroad.
Create one yourself on the carrier's website, La Poste in this case.
You make a return request (if the purchase was less than 30 days ago) by opening a dispute for an item not as described. At the bottom of this page "Help".
Best regards.