Perfume bottle arrived in pieces | Community Mentor Help

chantal4948 · 2023-07-19T07:09:50.997000Z

I sold a vintage Chanel bottle at auction. I packed it carefully but despite that the bottle arrived in a thousand pieces. The buyer said that when she picked up the package she noticed the box was soaked and she could hear pieces of glass inside. Despite that, she apparently picked up the package instead of sending it back and is now asking me to take it back and refund her. I don't understand why she didn't return this package, which seemed defective? I refuse because what’s to say she didn’t drop the package and try to make me believe it was defective? What should I do? Because I also feel bad that this 900 ml bottle was broken. Kind regards

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