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Minolta 16 cartridge bought in the USA, never received
Summary: saeba_73 shares their experience of buying a collectible film cartridge ordered from the United States, but it was incorrectly received as leather pads. The seller issued a partial refund and promised to resend the correct item, but the shipment was lost, and the seller refuses to do anything more. saeba_73 expresses frustration with eBay over their lack of support, concluding with the wish to file a complaint and leave the seller a bad rating. The other participants note that the partial refund may block any further compensation.
I ordered a collector’s film cartridge in a box from the USA on June 16; it wasn’t the right item that was delivered to me. I received 2 pieces of tan leather, the seller made a mistake with the shipments and committed to refund me (which he did, but only partially: I was only refunded $26.70 out of the $48.06 order, and since then he doesn’t want to hear anything about it) and also resend my order. I had to fight to get tracking, which stops at a New York hub on July 15. Today is August 9 and I never received it; the seller doesn’t know where my shipment is and has clearly made me understand that since it is (from his point of view) "a bonus" and a legal obligation for him, he wouldn’t do anything more. I can’t open a dispute because he issued a partial refund (while he claims to have refunded my entire order) and he turns a deaf ear when I mention the fact that I have $22.06 out of pocket, so this "bonus" not delivered comes to $22.06 for me, and since then he tells me to sort it out with eBay.
I am therefore currently at an impasse and am simply looking to get back what is owed to me, my money. I should add that I have not yet rated the seller, but given what is happening I don’t think I will be lenient with him.
Thank you all, any help will be greatly appreciated.
3 comments
jacquelinedu36
Mentor2 years agoHello
Odd situation you’ve got there, I think you’ll have the rest of the money in the BABA
*miss-tigri*
Mentor2 years agoHello
I'm afraid the partial refund is holding you up and that you won't get anything more ..
What did customer service tell you ? ...
saeba_73
OP2 years agoidea that the seller was dishonest; I had already warned him
that I was going to rate him very badly and I did so since then... in any case, seller
blacklisted on my side.
In this story, I got fleeced out of more than €22 by this seller
American and in a way by Ebay too, because what is still frustrating
is that Ebay, which prides itself on protecting its customers (buyers as well as
sellers), A to Z Guarantee and all that... remains motionless
and silent, the only thing the A to Z Guarantee guaranteed me on this sale
was that I had no guarantee at all !!!!
And just finding this help forum is already an uphill battle,
as for contacting any customer service, let's not even talk about it; if it were done
deliberately, they couldn't do it any worse.
In short, I am disgusted and am thinking about filing a complaint.
Thank you again for your reply... which I have only just
discovered because this Ebay message is in my email spam folder.
Best regards.