WiFi headset

Question

Hello, I accepted a return request from a buyer and provided the shipping label. I entered the tracking number incorrectly in the section concerning return requests and now, even though I have received the package, it shows a status as not sent by the buyer. So I can't take any action on the next steps or offer the buyer a refund because the return package still appears as not sent. How can I change this status?

koalagris · Accepted Answer

Hello @*maflosyl*    https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=1&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=r%C3%A9pondre%20demande%20retour&lucenceai=lucenceai&docId=HELP1113#section4 If it’s getting stuck at the refund stage, you need to contact customer service; you’ll find the contact link right at the bottom of the help page...