WiFi headset

Question

Hello,

I accepted a return request from a buyer and provided the shipping label. I entered the tracking number incorrectly in the section concerning return requests and now, even though I have received the package, it shows a status as not sent by the buyer. So I can't take any action on the next steps or offer the buyer a refund because the return package still appears as not sent. How can I change this status?

koalagris · Accepted Answer

Hello @*maflosyl*

https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=1&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=r%C3%A9pondre%20demande%20retour&lucenceai=lucenceai&docId=HELP1113#section4

If it’s getting stuck at the refund stage, you need to contact customer service; you’ll find the contact link right at the bottom of the help page

contact tel ebay.jpg

Regards

*maflosyl* · Answer

That's exactly where the problem is: eBay was contacted, fixed the issue on their side, and recorded that the return had indeed been made, but couldn't change the status on the seller page side. On the other hand, the refund options were then updated. And so the incorrect status disappeared only after the refund was made.