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Change of mind about delivery
Summary: souris333 sold an item and informed the buyer that the parcel would be shipped via Mondial Relay. After the shipment, the buyer asked to change the delivery address, which was no longer possible. *miss-tigri* advises tracking the parcel and waiting for it to be returned before refunding the buyer after deducting shipping costs, noting that eBay does not cover items that are not collected.
On Monday I sold an item. That same evening I informed the buyer that the parcel would be shipped the next day, यानी Tuesday. My message went unanswered.
She chose Mondial Relay delivery when she made her purchase.
On Wednesday, the day after shipping, she asks me to send the parcel to her home on the pretext that she doesn’t go to a Relay pickup point 😡.
I explain to her that it’s too late and that she should have thought of that before!
Do I have any recourse?
Thanks in advance for your replies
1 comment
*miss-tigri*
Mentor1 year agoHello
I understand that it’s frustrating ..
If the buyer doesn’t pick up their purchase from the pickup point, it will be returned to you.
Keep a close eye on its progress and take a screenshot of the tracking.
Once you’ve received it back, you can refund the buyer after deducting the shipping costs.
An item not collected is not covered by eBay’s guarantee, and a dispute for an item not received will not be accepted by ebay.
https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=Garantie&lucenceai=lucenceai&docId=HELP1238