Change the return conditions for an item

Question

Hello,   I recently accepted a return from a buyer, but after discussing it with them, we agreed on a partial refund, and without returning the item (it is defective, so there is no point in my paying to have it sent back just to get rid of it).  But I can't find any option to change the refund. I can only send a shipping label, or refund the full price of the item.    I found a help page saying to go to the Seller Hub, but I don't have the option to ask eBay to step in since...

koalagris · Accepted Answer

Good evening @jeremygml    The best thing is to contact customer service as of tomorrow: https://www.ebay.fr/help/selling/managing-returns-refunds/grer-les-retours-objets-manquants-et-remboursements-vendeurs?id=4079&st=3&pos=2&query=G%C3%A9rer%20les%20retours%2C%20objets%20manquants%20et%20remboursements%20(vendeurs)&intent=remboursement%20partiel&lucenceai=lucenceai&docId=HELP1111 = contact link at the very bottom of the page  Best regards