Customer support chat leaving the conversation as part of handling a dispute
Hello, the seller did not send my order. After first contact with eBay customer support, I was asked to wait 30 days after the estimated delivery date. After this period and a second contact with eBay customer support, I was told that nothing can be done to refund me. The customer support advisor then leaves the Chat conversation without warning. Could you please take over the conversation as well as your responsibilities please?
"I’m being asked to wait 30 days after the estimated delivery date" = No, unfortunately you misunderstood, you had 30 days from the delivery deadline to open a dispute, not a day more (you had to do it between D+1 and D+30 from the delivery deadline)
This confusion therefore led you to speak up too late... there is no more recourse on eBay now.
koalagris
Mentor2 years agoHello @claram_1431
"I’m being asked to wait 30 days after the estimated delivery date" = No, unfortunately you misunderstood, you had 30 days from the delivery deadline to open a dispute, not a day more (you had to do it between D+1 and D+30 from the delivery deadline)
This confusion therefore led you to speak up too late... there is no more recourse on eBay now.
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
"You have 30 days from the estimated delivery date to let the seller know that you haven’t received the item"
Best regards