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Carrier selection
Summary: destockhobby is having a problem with its online store, where buyers can select Colissimo as the carrier despite the preference for Mondial Relay. lingma85 advises offering several shipping options, while francexpressdeal suggests the problem may be linked to a shipping fee promotion that automatically applies another shipping option when there are multiple items. destockhobby realizes that removing this promotion could solve the problem but would limit multi-item sales.
Hello,
In my shop settings, I’ve only selected Mondial Relay as the carrier, yet when I make a sale, the buyer can choose Colissimo, which I don’t offer,
So to pay for the postage, I have to go through Packlink, with all its problems, when I should be able to do it on the eBay platform and pay with my shop funds.
What can I do to fix the problem?
Thanks in advance for your replies
lingma85
Mentor3 days agoHello @destockhobby
1) - Use this format to create your listings ------>
Use the standard listing form | eBay
and you can indicate other carriers besides Mondial Relay
2) - forget Packlink and its postage label, which isn’t mandatory---->
indicate your preferred carriers and their rates for the listing. Put the postage on and send directly to La Poste for Colissimo.
Best regards
.
destockhobby
OP3 days agoI do not want to use Colissimo, only Mondial Relay, but people can still select it even though I’m not offering it
lingma85
Mentor3 days agoPlease excuse me, I hadn’t understood.
However...
Not leaving a carrier choice would not be the best idea...
We must not lose sight of the fact that Colissimo delivers to all addresses and that some buyers do not want/have the physical means to go pick up a parcel from a pickup point or locker.
Hence the choice you have seen among some of your buyers.. that has to be respected...
But of course, you are the one who manages your business and sees what is best to attract the maximum number of customers.
Kind regards
francexpressdeal
Mentor3 days ago · EditedHello @destockhobby
when we add just 1 item to the cart, shipping does go through via Mondial Relay.
On the other hand, from 2 items onward, we only get this info: "Promotion on shipping fees" with no indication of the carrier.
See whether your problem isn't coming from this promo you set up.
If that's not the case, you'll need to contact customer service and check with them.
destockhobby
OP2 days agoThanks so much for that clarification, yes indeed that happens when there are several items at once, but there is no solution, either I remove the promotion and I can't sell several items at once, or I can but without being able to set the carrier ...
Thanks for taking the time to reply
francexpressdeal
Mentor2 days ago@destockhobby
it’s not normal that you can’t choose your carrier when creating your promo. If eBay applies Colissimo “by default,” then it must be possible;
How exactly did you go about creating this promo?
For multi-item sales, I created rules for fixed shipping costs and I don’t have this carrier issue at all:
Shipping cost discounts | eBay