Client return not received | Community Mentor Help | eBay France

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Client return not received | Community Mentor Help | eBay France

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Community Mentor Help

Client return not received

Hello everyone, one of my customers wanted to make a return for an item, but I didn't receive anything.
eBay is now asking me to refund the customer and I have no other option. I don't know how to say that I haven't received the items and I'm afraid I'll have to refund the customer even though I haven't received anything.

What should I do in this situation?

Thank you very much!

god_valleytcg

80 View listings

Posted 5 months ago·Last reply 5 months ago

1 comment

koalagris

Mentor5 months ago

Hello @god_valleytcg

See this page:

https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=1&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=r%C3%A9pondre%20demande%20retour&lucenceai=lucenceai&docId=HELP1113

If needed, the contact link to customer service is all the way at the bottom...

Best regards