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Withdrawal code for a shipped item
Summary: caraibes001 sold collectible phone cards and the buyer selected in-person pickup, but claims to have lost the code needed to collect the items, even though they had already left positive feedback. *miss-tigri* advises following up with the buyer, since a dispute could result in losing both money and the cards. After some back and forth, caraibes001 is advised to direct the buyer to eBay customer service to resolve the problem. caraibes001 decides to pass the information on to the buyer.
Hello,
I sold some collectible phone cards, and the buyer, (a regular) paid for his cards, but by selecting in-person pickup, I therefore offered the shipping costs, except he says he deleted the pickup code, but he did leave a review for the cards purchased.
So I end up with an order that has been bought, paid for, sent, and reviewed (by him), but in the system he hasn't received anything...
what can I do? I’m telling myself that sooner or later, the refund will be triggered... and then I’ll have to fight to get myself reimbursed..
I asked the buyer to request a pickup code again... but no response...
I’m not really sure how to handle this...
thanks for your help
caraibes001
OP1 year agoou peut etre ,s il fait la demande d'un nouveau code retrait?
koalagris
Mentor1 year agoHello,
"he tells me he no longer has the message even in deleted mails" = not credible (you can’t completely delete messages, even in the trash they must stay there for about 6 months), besides, he should also have a copy of this message in his mailbox.
"if he requests a new withdrawal code? " = not possible, there is only one code, sent automatically at the time of payment.
It’s up to him to contact customer service if needed (you can’t do it for him):
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326
Regards
caraibes001
OP1 year agoMerci pour l'aide .
Je lui transmet le lien pour contacter Ebay.
on verra bien .
Merci a vous , bonne fin de journée
caraibes001
OP1 year agoOui je comprends , mais il me dit qu'il n'a plus le message meme dans les mails supprimés.
mais il a laisser de bonnes evaluations , donc ebay pourrait cloturer la transcation
*miss-tigri*
Mentor1 year agoBonjour
L'acheteur a effacé le message d'ebay contenant le code de retrait ,mais il se trouve encore dans les messages supprimés de sa messagerie .
Relancez le ,car s'il décide d'ouvrir un litige pour objet non reçu vous perdrez l'argent et les cartes ..