DVD box set

Question

A man bought a DVD box set from me, delivery: hand delivery only, except the buyer lives on the other side of France, actually he made a mistake, I can only send it via Mondial Relay, and so he emailed me his address and phone number (for Mondial Relay). I sent him 3 messages, he doesn't reply. The buyer has paid. So what do we do here?

francexpressdeal · Accepted Answer

Hello @fabgon_2053    "So what do we do here?"   First of all, we start by being polite...   As for the transaction, you have no choice but to cancel it (the 2 sales processes are completely different)   Of course, you let the buyer know, and once he has given you all the necessary information, you’ll relist the ad for shipping via Mondial Relay.