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Surging Sparks ETB box
Summary: rom_9525 reports a problem with the sale of an ETB box set, whose package has been lost since it was sent via Mondial Relay. They have already contacted Mondial Relay, so far without success. koalagris advises following up with Mondial Relay again, while *miss-tigri* explains that if the package is declared lost, the buyer will have to be refunded, with possible compensation of €25 unless additional insurance was purchased. rom_9525 уточifies that they increased the insurance and that Mondial Relay said they would search for the package for up to 21 days.
Hello,
I have a problem regarding the sale of an ETB Surging Sparks box.
I dropped off the parcel in a Mondial Relay locker, it was picked up by the Metz agency and then marked as shipped in the tracking. That goes back to 10/02, and I haven't heard anything about the parcel since. I submitted an information request to Mondial Relay but I haven't had any news for the moment.
Do you know how this works in these cases?
Thank you for your help.
*miss-tigri*
Mentor1 year agoHello
If your purchase is declared lost by Mondial Relay, you will have to refund the buyer and make do with the flat-rate compensation of €25, unless you have increased this insurance.
rom_9525
OP1 year agoHello,
I had hesitated for a long time but I had increased the insurance.
For the moment Mondial Relay is telling me that they are looking for the parcel and that it will take 21 days (maximum).
koalagris
Mentor1 year agoGood evening @rom_9525
It will all depend on Mondial Relay's response: follow up with them again tomorrow.
Best regards