Parcel misplaced by the carrier and refund

Question

Hello, I sold and sent an item. I provided the tracking number properly. The carrier misplaced the package. The buyer was refunded. I contacted the carrier, who tells me they refunded the selling site, so Ebay. Ebay tells me that I did not send the item even though I had entered the tracking information correctly. Ebay deducted the sale amount from me even though it should have been refunded by the carrier (I can provide the carrier's message). I can no longer dispute the case because Ebay close...

optical8 · Accepted Answer

Yes, I got a response from Ebay. You have to contact Packlink and after a somewhat cumbersome process, I was reimbursed. It's a shame that Ebay doesn't pass on the information needed to file a claim with Packlink and simply closes the dispute with the reason "parcel not shipped". There was a time when Ebay supported its members much better... Thanks anyway for the reply