Why don’t I have any more information about my package that was supposed to arrive between June 19 and 24, I also no longer have access to tracking, there’s a message saying it should have arrived before Monday, June 23, but I never received anything, where is my package?
Since Monday, June 23, I’ve been trying to contact the seller to find out where my order stands. And when I’ll receive it, I’ve never gotten a response, there’s absolutely nothing contradictory, I’m going to wait until July 2. If by then I still haven’t received anything, I would like a refund for my order, which I haven’t received, which is normal.
The problem is that what you’re asking me to do, I’ve already done it, I’ve already sent a message to the person I ordered from, I’ve never gotten a response
I’m lost about what I’m supposed to do,
The cancellation request has already been made, the seller was supposed to contact me but didn’t, so I was sent back to eBay help. And now what do I need to do to get a refund
You tell me to take up the issue with the seller directly, and that’s what I’m doing, but for that to work they’d need to reply because before contacting eBay, I tried to reach the seller
koalagris
Mentor1 year agoWait until Wednesday (= "2 days later" )...
later_19
OP1 year agofrancexpressdeal
Mentor1 year ago@later_19
"there is absolutely nothing contradictory,"
The dates you gave are...
In any case, when the estimated delivery date has passed (which seems to be the case), follow the procedure :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7&lucenceai=lucenceai&docId=HELP1135
later_19
OP1 year agoI’m lost about what I’m supposed to do,
The cancellation request has already been made, the seller was supposed to contact me but didn’t, so I was sent back to eBay help. And now what do I need to do to get a refund
*miss-tigri*
Mentor1 year agoWhat you need to do is open a dispute for an item not received ..
You were given the link at 9:15 p.m. .....Just follow the procedure, plain and simple.
francexpressdeal
Mentor1 year ago@later_19
"And now what do I have to do to get refunded"
Start by reading what I told you:
later_19
OP1 year agoI waited until Wednesday the 2nd, now it’s Thursday the 3rd, what should I do now?
Thank you
koalagris
Mentor1 year ago@later_19
Good evening,
Read message 6 from 30/06 at 21:15 again; it's indicated there.
francexpressdeal
Mentor1 year ago"which was supposed to arrive between June 19 and 24"
"it should have arrived before Monday, June 23"
A bit contradictory, all that...
Take up the "issue" directly with the seller.
later_19
OP1 year ago