Package arrived completely smashed on the inside | Community Mentor Help

nonore-4 · 2024-11-28T10:59:35.118000Z

Hello, I bought myself an Omnicuiseur 6000 for 600 euros. It arrived completely broken, and my seller says she's going to file a claim with her insurance for her and me, but I have to sort things out with eBay. The problem is that when I go to my account and type in my purchases, it isn't there. I email to talk with my seller. Can you tell me how I can get a refund? And I have all the photos of the condition of my order. Thank you.

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Package arrived completely smashed on the inside | Community Mentor Help | eBay France