Parcel blocked with shipment via eBay International Shipping

Question

Hello, I bought an item in the USA, the seller is using "eBay International Shipping" to send the package and the tracking says "Customs retention or investigation" "The import formalities for your shipment are suspended due to a missing invoice. Our services may contact you." It’s been a week that it’s been stuck at this stage, how do I get the situation unstuck because the seller tells me to contact eBay but it’s up to him to do it. Thanks so much for your help

lingma85 · Accepted Answer

Good evening @baggy_1984    Only a seller (a pro, preferably) can draw up a sales invoice to accompany the parcel ... If it’s an individual, it may also be that information is cut off or missing... But... as you point out, it’s the seller’s job to do what’s necessary to make sure the shipment goes as smoothly as possible since you gave them the mandate by advancing the funds for the transit.   Press them hard so they sort out moving the case forward; failing that, you can ope...