Package stuck in customs | Community Mentor Help

teddcaffie0 · 2025-09-17T10:24:55.818000Z

Hello I sent a return to China that has been stuck in customs since September 5th; the parcel was declared in customs in France before being posted (mandatory declaration with payment of €33) so it could be returned, and I had already paid €44 when it was shipped because the seller had not declared the parcel and had not provided an invoice. Today the seller is no longer giving any sign of life because I think he must have been contacted to let him know that the parcel was stuck in China, just like for the shipment. What should I do to be able to get a refund ?? Thanks in advance

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Package stuck in customs | Community Mentor Help | eBay France