Package stuck at a logistics platform | Community Mentor Help

mattre-2411 · 2024-01-05T16:57:06.188000Z

Hello, my Colissimo has been stuck for several days even though delivery in mainland France is supposed to take at most 48 hours, so I called La Poste customer service at 3631 to file a complaint; the person I spoke to took charge of the case and assured me they would do what was necessary. Can I count on them, or is my parcel definitely lost? Thanks for your reply.

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Package stuck at a logistics platform | Community Mentor Help | eBay France