Package ordered in England

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Summary: sm0546_osg2v3runb ordered a package from the UK that was marked as 'delivered' two days after the order, which is surprising. madelodie advises contacting the carrier to locate the package and, if necessary, opening a dispute with eBay if the estimated delivery date has passed. koalagris explains that the package goes through a redistribution platform and that the tracking number will change, suggesting waiting until the deadline. sm0546_osg2v3runb decides to wait for a new tracking number.

Hello, I ordered a parcel coming from the United Kingdom on November 09, 2023, and on November 11 the parcel was marked « delivered » in my parcel tracking, even though I haven’t received anything, not surprising after only 48 hours since my order. I contacted the seller who replied: « It would have been delivered to the eBay shipping center in the United Kingdom. Then it is relabeled and sent abroad. So it has just completed the first stage of its journey ». So there, I don’t know if you’ve ever ordered from the United Kingdom because now I no longer have any way to track my parcel since it says delivered. thanks for your replies

sm0546_osg2v3runb

8 View listings

Posted 2 years ago·Last reply 2 years ago

4 comments

koalagris

Mentor2 years ago

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Good evening @sm0546_osg2v3runb

Your seller goes through GSP: they ship to the RU platform, which then redistributes the parcels to their recipients.

That’s exactly what they explained to you

The tracking number will therefore change...

Anyway, you won’t be able to file a claim on the site before the delivery deadline has passed, so please wait.

kind regards

sm0546_osg2v3runb

OP2 years ago

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Thank you for your clear response. I will wait a few days to see if I do indeed receive a new tracking number. Thanks

madelodie

·2 years ago

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Hello,

you need to check with the carrier’s website, even if that means calling them by phone, in order to have them look into locating the package using the original tracking number.

If the estimated delivery date on the listing has expired, open a dispute for item not received and ask eBay to step in; a parcel marked as delivered after 48 hours makes no sense.

Regards.

sm0546_osg2v3runb

OP2 years ago

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Thank you for your quick reply, the delivery date is set for November 26, so I was surprised by the status « delivered » after 48 hours. I don’t even know who the carrier for my package is.