Hello, it seems that my parcel has gone AWOL. Sent via Mondial Relay on the 10th, it still hasn't been delivered and is still stuck on the 14th. Of course I informed the buyer about the delay, but just in case, could you tell me how I should go about it if I need to refund them? They paid by Paypal. Thanks a lot for your replies and have a great weekend. Poudzoul

Hello, for the moment there is no reason to worry. As a reminder, there was 11/11, which is a public holiday, so there was no movement. If the package doesn't move from Tuesday, call Mr. Relay with your tracking number for information. After that, if there is still no delivery, you will cancel the transaction and you will find "refund the buyer" but don't jump the gun. Stay in contact with the buyer and let them know about your different steps, which will show that you are handling the tra...

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Parcel on the loose | Community Mentor Help | eBay France