Hello I sent a parcel to my buyer (a vinyl record) via Mondial Relay in France. My parcel was very well packed (I send a lot of them, so I’m used to it). However, with this delivery, the parcel arrived with a hit on the corner of the box, which bent the corner of the record sleeve. A rare occurrence with Mondial Relay, which I use a lot and am satisfied with. Of course the customer is not happy, and on my side I’m not at fault. What can I do, contact Mondial Relay or Ebay? Are there any s...

Hello Did your buyer mention the problem at the time of pickup? If so, deal directly with Mondial Relais, but if it’s a packaging problem, you’re the one responsible.. Your buyer can also request a return for an item not as described, which you will have to accept, or ask you for a partial refund as compensation.

Damaged package during transport | Community Mentor Help

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Damaged package during transport | Community Mentor Help | eBay France