Package delivered, but the buyer says they didn’t receive it. | Community Mentor Help

fragrance63 · 2026-05-13T21:39:34.312000Z

I sent a parcel to a pickup point chosen by the buyer with Mondial Relay. On their website, the parcel was indeed received by the buyer, but they are telling me they didn't receive it.... What should I do? When I call the pickup point store, I can barely understand the person, who doesn't speak French very well.... But apparently I understood that they handed over the parcel against an ID card.What can I do knowing that the buyer has opened a dispute as well? Thanks

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Package delivered, but the buyer says they didn’t receive it. | Community Mentor Help | eBay France