Package marked "delivered" but lost | Community Mentor Help

noodbo90 · 2024-02-12T17:58:59.169000Z

Hello, I’m in a bit of a tricky situation. I was expecting a package for January 17. My partner was at home, and I got a delivery notification, great! When I got home in the evening, nothing in the mailbox, and my partner hadn’t received anything in person. I checked with my neighbors: same result. I opened a case with the post office, which is investigating. In the meantime, I found my mail carrier’s number. We exchanged SMS messages, and she told me that no delivery took place on January 17 because of freezing rain. Meanwhile, I contacted the seller, who claims the package was delivered. So, I opened a claim on eBay. eBay is siding with the seller, because the status on the post office website says: "Delivery of your package has been confirmed as part of the investigation of a claim case". And yet, the package is definitely lost, because the post office sent me several emails confirming that it was lost. So, to recap: I did not receive my package. The post office tells me to go to eBay. eBay tells me to go to the post office. The seller gets paid by eBay, and on top of that, he gets reimbursed by the post office. He also calls me a liar, to boot. What can I do to get a refund? I find it a shame that eBay stops at the delivery "status" indicated by the post office, and I also find it a shame that the post office marks a package as delivered when that was not the case at all...

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Package marked "delivered" but lost | Community Mentor Help | eBay France