Package not sent by seller and they’re not responding to emails

Question

Hello everyone. I placed an order for a package from a seller a month ago, and the seller is not replying to my email and hasn’t sent it. How can I get a refund? Thanks everyone for your replies

koalagris · Accepted Answer

Hello @pascablonde-1    https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%87u&lucenceai=lucenceai&docId=HELP1135   You have 30 days from the delivery deadline to open a dispute...   Best regards