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Undelivered package
Summary: sankel75 explains that his uncle bought items from a seller on eBay, after which his account was suspended and he never received the order. eBay's claims department rejected his request to reactivate the account and for a refund, shifting responsibility to the seller, who is also refusing to cooperate. koalagris advises contacting the payment provider, but sankel75 points out that the bank can't step in because the deadline for a chargeback has passed. Frustration is expressed over the ineffectiveness of eBay's customer guarantee.
Hello,
My uncle bought items from the seller called [Daramshop]. Right after the purchase, his account was suspended by Ebay. He never received the order to this day. The claims service refuses to reactivate his account, supposedly for security reasons. His refund request was also rejected, because Ebay disclaims all responsibility and makes it clear to him that it is up to the seller to refund him.
The seller was contacted through another account and refuses any cooperation regarding the refund, despite all the explanations and evidence provided.
What can we do to get our money back? Please help me.
koalagris
Mentor2 years agoHello @sankel75
Check directly with the payment provider (paypal, credit card, for example) to see if there’s any recourse.
Best regards
P.S. : Since your seller is a private individual in the UK, there’s no point in filing a complaint in France...
sankel75
OP2 years agoHello @koalagris
Thanks for this suggestion, but we tried with the bank: they say the deadline has passed to make any kind of dispute. The purchase was made on February 16, 2024 and the package was supposed to be delivered since March 1. Since then, all our attempts to file claims have been in vain.
Apparently, eBay's customer guarantee is useless and I get the impression that the consumer has no rights on this eBay platform