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Package not picked up by the buyer at the pickup point; the package was returned to me!
Summary: 7713herv explained that a parcel shipped via Mondial Relay was not picked up by the recipient within the allotted time, so it was returned to them. They believe the seller should not have to pay for shipping again, since it was the buyer's responsibility. madelodie suggested canceling the sale and refunding the buyer, minus the shipping costs.
This concerns shipments via Mondial Relay: what should I do when the recipient doesn’t come to pick up their parcel within 8 days at the planned PointRelais and Mondial Relay sends the parcel back to me.
The recipient paid for the item and its delivery.
But I believe the seller has no obligation to pay for delivery again when it was the recipient’s (buyer’s) responsibility to collect their parcel within 8 days, especially since I sent them the following reminder email on 27-Dec-23 at 12:36:
"Hello, I have received several messages from MondialRelay indicating that your parcel no. XXXXXXXXX is available at the YYYYYYYYYYYY pickup point since 21-12-23.
Hurry up and go pick it up at this pickup point!
Have a good day, Best regards, Hervé"
but no response from this buyer!
What do you think?
Thanks in advance.
madelodie
·2 years agoHello,
cancel the sale and refund the amount excluding delivery costs.
Regards.