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Package not received
hello
the buyer did not pick up their parcel so it has been returned how should I proceed knowing that I paid the shipping costs
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Discussion interactions are currently paused.
hello
the buyer did not pick up their parcel so it has been returned how should I proceed knowing that I paid the shipping costs
lingma85
Mentor1 week agoHello @debricetdebroc21
Let your buyer know that the parcel has come back to you and suggest------->
resending it against a new payment of shipping costs to be made by cheque, bank transfer or another method to be agreed with your buyer...
and/or
refund the purchase amount, minus shipping costs.
wait for their reply before acting...
Regards
.