Package not picked up by the customer | Community Mentor Help

vinylandspirit69 · 2024-01-25T09:29:22.187000Z

Hello Need some advice. I sent the order to my buyer on time at a Mondial Relay pickup point. He did not collect his parcel within 7 days, so the parcel was returned to me. I’m offering to send it back to him (shipping costs at his expense) So now the buyer is asking me to refund his order (by message, he did not make a request through Ebay) What would you do? Thanks and have a nice day

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Package not picked up by the customer | Community Mentor Help | eBay France