Package not received

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Summary: kartu5451 expresses frustration because he hasn't received a slimming cream bought in January and is having difficulties with the supplier and eBay in resolving the issue. koalagris suggests opening a dispute for an item not received, mentioning that it can be done within 30 days of the expected delivery date.

Hello, I bought a slimming cream on January 10, and I still haven’t received anything!!. I should have received it on January 28, since then the supplier barely replies to me except to say that he has sent it to me twice now but that the parcel is still in transit and then no more news
I tried to contact eBay but nothing!!!. I’ve been charged and I don’t have the product. I don’t know what to do anymore, because I’d rather they refund me, this is not serious at all. This is really !!! And I have to rate the seller that eBay shows me, that’s really cheeky. I have all the evidence that I captured. I’m really very disappointed that eBay doesn’t step in.

kartu5451

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Posted 1 year ago·Last reply 1 year ago

1 comment

koalagris

Mentor1 year ago

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Hello @kartu5451

You have 30 days from the delivery deadline to open a dispute for an item not received:

https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135

Best regards