Perfect condition package but damaged contents | Community Mentor Help

mehdneutra0 · 2024-12-30T17:37:25.752000Z

Hello, I bought figurines from a seller in the United States. The package was in perfect condition. But when unwrapping the figurines, 4 out of 22 are broken. I informed the seller, whose only response was to tell me to make a claim to Ebay for "damages and interest" Unfortunately, there is no mention of such a procedure. What can I do without having to return the package to the United States since the shipping costs are extremely high? (Also, I had another problem: I had to pay VAT twice, the carrier not having been informed that I had already paid it at the time of purchase)

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Perfect condition package but damaged contents | Community Mentor Help | eBay France