Package that keeps wandering around | Community Mentor Help

pamumy11 · 2024-07-14T18:42:57.010000Z

Hello,I sent a parcel via Mondial Relay on June 21. Since I regularly keep an eye on where my parcels are, I see that on June 26 around 8 a.m., it says "parcel on the way to the pickup point"At that point, I think, okay, the parcel is going to arrive, everything is fineHowever, I receive an email from my buyer on July 7 telling me that since she hasn't received her parcel, she sent an email to Mondial Relay, who replied that the parcel was sent back on July 4, and she asks me to send it back to her, in exchange for paying the shipping costs, when I pick it up I tell her I'm okay with that and I wait for the parcel I should point out that when we check the parcel tracking it still says "on the way to the pickup point." It's as if it had never arrived at the relay point!! IWe are on July 14, and the buyer contacts me again to ask whether I picked up the parcel Unfortunately, I did not pick it up.

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Package that keeps wandering around | Community Mentor Help | eBay France