damaged parcel received, Mondial Relay delivery

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Summary: olivierbarbare shared a frustrating experience sending a package via Mondial Relay that was received damaged, and has already refunded the buyer. They are looking for how to file a claim with eBay since Mondial Relay suggested they contact them. koalagris replied by providing a link to eBay's help page, recommending contacting customer service via a link at the bottom of the page.

Hello,

I sent an item on 14/08 via Mondial Relay

it was received very damaged and of course I refunded the buyer.

so I turned to Mondial Relay and they told me to check with Ebay.

I've been searching for an hour trying to find a process / a contact and it's a complete mess.

Does anyone know the process for making a claim and having Ebay handle this with the carrier?

Thanks in advance