Returned package tracking not updated

Locked

Discussion interactions are currently paused.

Summary: ecliipse received the wrong item after an order and returned the package using a shipping label provided by the seller following a dispute. However, they continue to receive notifications saying that the package has not been returned and can no longer communicate through the dispute. lingma85 suggests contacting eBay customer service, especially during business hours, to try to resolve the problem before the planned return closure.

Hello, I ordered an item. I received the wrong item. The seller provided me with a return label following the dispute I opened, and I dropped off the parcel at a pickup point with the provided label, except I keep receiving notifications saying that the parcel has not been returned and I have no response from the seller, and it tells me that the return period will close tomorrow even though I have already sent the parcel.
It’s impossible to send messages to eBay via the dispute, and when I ask to be called back, I don’t get called back, so at this point I don’t know what to do. I followed the procedure. I used the label, I sent the parcel, I can’t get in touch with eBay, and I’m being told that tomorrow it’s over.

Thanks

ecliipse

77 View listings

Posted 4 months ago·Last reply 4 months ago

3 comments

lingma85

Mentor4 months ago

View listings

Hello @ecliipse

Did you include the tracking number in the return request...?

If not, do it urgently to avoid the site closing the case.

Best regards

ecliipse

OP4 months ago

View listings

Hello, it was the Seller who provided the slip and who entered the tracking number. So I can’t add any tracking number and I can’t send any message in the dispute. In fact, I no longer have any dispute options at all.
The dispute is frozen, before I could leave messages, but since the seller provided the slip and entered the tracking number, it says I have to return the parcel.
But there’s no way to write or explain the envok

lingma85

Mentor4 months ago

View listings

re...

Contact Customer Service here-----> eBay Customer Service

Do it preferably during office hours and ask to be called back.

Regards