Package sent back without proof of delivery | Community Mentor Help

alyv_2 · 2025-12-20T14:34:06.756000Z

Hello, I've got a problem with a parcel I ordered to pick up in a locker. The parcel was shipped properly, but I didn't receive any SMS or email confirming that the parcel had arrived (obviously letting me know the parcel had arrived and giving me the pickup code), so it was obviously sent back (without me even knowing whether it had actually reached its destination, by the way).. Ebay states the parcel tracking says that I "refused to sign for receipt of the parcel" (I'm still wondering what there is to sign for with a locker, but whatever..) and so they refuse any resend of the parcel or refund on my side, and I find it especially disgusting to have to pay for other people's lack of responsibility. How am I supposed to get a refund in this situation? Thanks in advance for any help provided.

Discussions

Package sent back without proof of delivery | Community Mentor Help | eBay France