package returned to the buyer who did not pick it up | Community Mentor Help

lilly76540 · 2023-09-10T09:22:26.812000Z

Hello I ordered an item but there was a delivery point error at the start (an hour away from my home), then I contacted Mondial Relay who were supposed to forward it to the original relay point. But that wasn’t done and the parcel was sent back to the seller, whom I had contacted beforehand to explain the situation. The seller did not pick up the parcel and it was sent back out again, but we don’t know where. The seller is asking me to contact customer service, and customer service is asking me to contact the seller. It’s an endless loop. I don’t know what to do. Thanks for your help

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package returned to the buyer who did not pick it up | Community Mentor Help | eBay France