Stolen packages | Community Mentor Help

urartu89 · 2025-05-21T20:34:02.898000Z

Hello, Two times in a row, the packages sent by ebay have not reached me and they disappear at a postal sorting center. I tried to file a claim with the post office, but they refuse to follow up, telling me that it is up to the sender to make the claim. The problem is that ebay would rather just refund me instead of filing the claim. Three times in a row (two times with ebay), an unscrupulous person steals my packages and no one does anything. The items they stole from me are unique and have sentimental value for me. How can I convince ebay to follow up on my request and file a claim with the French post office. Thank you in advance

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Stolen packages | Community Mentor Help | eBay France