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Colissimo delivered to a pickup point after a 15-day delay and unclaimed, what happens next?
Summary: crashauto41 sent a parcel via Colissimo that took a long time to be delivered. In the meantime, the buyer left negative feedback and is no longer responding. madelodie informed them that the parcel will be returned at no additional cost and advised refunding the buyer for the item, but not for the shipping fees. koalagris confirmed that the return would not be charged. crashauto41 thanked everyone for the information received.
Hello,
I sent a parcel at my own expense via Colissimo to a drop-off point at the beginning of July, the parcel wandered around for many days and after a claim it was finally delivered to the depot.
In the meantime, the buyer left negative feedback for our account, parcel never received... He is no longer communicating with us.
The buyer was notified of the delivery but I don't think he will go to pick up the parcel.
Could you tell me whether the parcel will be returned to me, and if so, at a cost? Will Ebay ask me to refund the customer? He has not made any request.
Thanks for your replies!
koalagris
Mentor3 years agoHello,
Return to sender is not charged.
Regards
crashauto41
OP3 years agoOK, thanks for this information
crashauto41
OP3 years agook, thanks for this information
madelodie
·3 years agoHello,
yes, the package will be returned to you.
You will have to refund the buyer upon receipt (only the item price and not the shipping costs).
You should not wait for the buyer to ask for it...
Regards.
crashauto41
OP3 years agoOK, thanks, I'll wait for the package to come back.