Hello or good evening, I sent a Colissimo parcel without signature. The day after the day after, it is clearly marked "delivered" on La Poste's website and on eBay. Six days later the buyer opens a dispute for a parcel not received and the funds are blocked. If I understood correctly, to benefit from seller protection I have to, within 3 days: 1) Respond to the buyer (done). 2) Provide a tracking number (already done as soon as it was shipped). 3) Prove shipment to the buyer's address. On this l...

So contact customer service before the deadline has expired.

Colissimo marked as delivered but not received by the buyer. Address clarification. | Community Mentor Help

Colissimo marked as delivered but not received by the buyer. Address clarification. | Community Mentor Help | eBay France