Hello, I bought this item but it doesn't fit my vehicle. I need to return it but I can't find it in my purchase history. I tried contacting eBay, no response. Can I send the item back to the seller without printing a return label? Please
The issue is not so much the return slip (if you didn’t order the right part, the return shipping will in any case be at your expense), it’s mainly about overseeing the return process (if you’re still within the deadline to do it)...
I’m okay with covering the shipping costs. I no longer have the order confirmation email and I had already started my return process; I just had to choose the carrier...
Do you think I can send it directly from the post office without a reply from the seller?
There are far too many missing details to be able to make anything of it...
" I had started my return process, I had to choose the carrier = you'll need to get back to that process to finish it, because you will definitely need to enter the tracking number to prove the return (and its delivery).
At this stage, it seems to me that checking in with customer service is necessary:
koalagris
Mentor1 year agoGood evening @grg-478
When was the item delivered?
Offline purchase maybe?
https://www.ebay.fr/help/buying/paying-items/acheter-sans-tre-inscrit?id=4035&st=3&pos=2&query=Acheter%20sans%20%C3%AAtre%20inscrit%20&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1147
The issue is not so much the return slip (if you didn’t order the right part, the return shipping will in any case be at your expense), it’s mainly about overseeing the return process (if you’re still within the deadline to do it)...
Have you contacted the seller?
Regards
grg-478
OP1 year agokoalagris
Mentor1 year agoThere are far too many missing details to be able to make anything of it...
" I had started my return process, I had to choose the carrier = you'll need to get back to that process to finish it, because you will definitely need to enter the tracking number to prove the return (and its delivery).
At this stage, it seems to me that checking in with customer service is necessary:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Reminder link at the bottom of the help page