Colissimo marked as delivered but not for the customer | Community Mentor Help

gamegeekretro · 2024-01-06T18:38:12.355000Z

Hello,So I sent a video game to someone by Colissimo; the parcel is marked as having arrived since yesterday morning and as delivered in the mailbox, but apparently the customer got nothing in their mailbox. He filed a complaint with the post office yesterday afternoon, which was supposed to check this morning with the mail carrier, but apparently that didn’t yield anything... So I myself made a request to the post office, and I’m currently waiting for their response.How does compensation work in the case of a parcel that can’t be found? My Colissimo shipments for video games on the eBay site are still listed with 0 insurance, and in the exclusions there is no "video games"? I don’t want to end up wronged, nor do I want my customer to be... An €70 purchase still hurts a bit...Thanks in advance for your help

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Colissimo marked as delivered but not for the customer | Community Mentor Help | eBay France