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Damaged and incomplete order.
Summary: baby_beauty85 is facing difficulties contacting eBay about an order worth €1,860 that arrived partially damaged and incomplete. Despite the seller’s promises of compensation, no solution has been provided. *miss-tigri* advises checking the deadlines for requesting a return or refund through eBay and mentions the possibility of opening a dispute with PayPal if the payment was made that way.
I placed an order worth more than €1860, and part of the equipment arrived broken and defective. (Photos sent to the seller)
The seller promised me compensation in equipment after an arrangement, and since then I've heard nothing and the compensation never arrived!!
They're ignoring me, and when they do reply they change the subject by telling me that I received my order and that the tracking says it arrived and was delivered!!
Yes, I did receive my order: part of it, I had to go pick it up 20 km away because it wasn't delivered to the right address, one package was lost and the rest arrived bit by bit and broken, with missing parts!!
What's more, the missing parts that were resent by another carrier (FedEx) are now asking me to pay invoices!
I get the impression that the seller is playing dumb a bit, as if he didn't understand, even though the exchanges we had right up until full delivery were perfectly clear to him.
Do you know how I could be contacted by eBay, or how I could contact them myself, so that someone can step in? It's not a €10 order either...
Thank you in advance 🙏🏼
1 comment
*miss-tigri*
Mentor1 year agoHello
You have 30 days from delivery to make a return and refund request .
Are you within the time limit ?
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7
If you paid by PayPal, you will have 180 days by opening a dispute on paypal.