Order canceled by Ebay | Community Mentor Help

meilyn24 · 2024-07-25T17:52:38.240000Z

Hello everyone I’m brand new on Ebay as an individual seller. Last night I posted a listing about a Panasonic 4K camera for 500 euros. This morning I see that an offer has been made for the camera and at the asking price. out of “ fear ” I take a look at the profile that wants to buy, but several little things make me doubt the reliability of the profile.... Just so I’m not an idiot and since I’m a novice on Ebay, I decide to contact customer service and ask them to call me back. Very little waiting and an advisor calls me, very professional people and above all attentive to me. I explain my concerns to him, he begins checking the account that wants to buy my camera. The advisor reassures me by telling me that everything is ok for him, (thanks again to him for his professionalism!). at 6:59 pm I receive a message from Ebay informing me that they canceled the order for my camera ?! Apparently Ebay even deleted all the bids from the account wanting to buy the camera ... I find myself very “ **bleep** ” if you’ll excuse the expression because when I look at my tracking directly from my account I see that the “ order ” is still pending payment ?! I don’t really know what to do anymore and it’s too late to get an advisor on the phone.... If someone could help me please.... I’d be very happy lol

Discussions

Order canceled by Ebay | Community Mentor Help | eBay France