Order canceled by the buyer - fees to be advanced

Question

Hello, A buyer requested the cancellation of an order (no. 26-13330-72941), but eBay is asking me to pay 30.89 € in order to process the refund. However, I have never received the funds from this sale, and eBay has already deducted fees (126.64 €) that I am supposed to recover in the event of a cancellation. I do not want to front money to refund a buyer when I haven’t received anything. How can I make sure the full refund is covered by the available funds, or tell me precisely when and how I wi...

theintrepidboat · Accepted Answer

Hello @koalagris, After several phone calls and e-mail exchanges with eBay, I’m coming to the conclusion that it’s… how should I put it… Mickey’s house. I’ve been given several completely contradictory explanations: Version 1: I was assured several times that I absolutely have nothing to pay, and that the seller doesn’t pay anything in my case. Version 2: same story, but this time I’m told I simply have to wait because the problem is coming from eBay and I don’t need to do anything. Version 3: i...