Order placed as guest checkout on the site
Summary: Anonymous User expressed frustration after making a purchase on eBay without registering and not receiving their order, originally expected between May 1 and May 8. Despite receiving confirmation and an invoice, the lack of tracking and the inability to contact customer service lead them to think it’s a scam, and they’ve thus lost €20.52. koalagris suggests checking whether the delivery dates are correct (May or April) and provides a procedure for purchases made as a guest via a link to eBay.
Hello, I made a purchase on ebay without being registered on the site on March 25, 2026. I received the confirmation email for my order as well as the invoice. Delivery was scheduled between May 1 and May 8. As of today, I still have not received any delivered order. I discovered with the order number that there was no tracking for this order. As a result I have no information about this order which seems to have been sent but in the end I doubt it. Of course it's impossible to contact customer service either by email or by phone. I think I was scammed by the site and I have no recourse since it is impossible to let them know about the situation.
I will no longer order on this site, which is not capable of ensuring its deliveries or informing its customers.
I lost €20.52 but I will have to pay again to buy my remote control in another store: double expense for nothing.
koalagris
Mentor3 months agoBonjour @Anonymous
"La livraison était prévu entre le 1 et le 8 Mai" = c'est mai ou avril ?
Il y a bien une procédure pour les achats effectués en tant qu'invité :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151
Cdlt