Order not found without registration, despite several attempts using different methods | Community Mentor Help

stephanezdz · 2024-05-29T07:00:10.415000Z

Hello, I ordered an item without being logged into my account (by mistake). The payment was sent by my PayPal to the seller. I did receive a confirmation email with access to the order details. By clicking the "view order details" button in the email, a page tells me "Order not found"I tried sending myself the order details 3 times here:https://www.ebay.fr/help/guest-order?topicId=4065&af=2by entering my first email, my second email for logging into my eBay account, then trying with the order number. I received no email, not even in spam.I also tried contacting the seller, without success, no response either.I have no more solutions, and I don't think I went through a fake site (PayPal indicates payment to Ebay S.a.r.l). Thank you for your help

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Order not found without registration, despite several attempts using different methods | Community Mentor Help | eBay France