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Order doesn't appear on my account
Summary: luncle12 ran into a problem with an order that doesn’t appear in their online purchases, even though they received confirmation and shipping emails. They get an error message when they try to access the order via the email link. koalagris suggests checking whether the purchase was made as a guest and recommends contacting customer support to resolve the issue.
Hello! I recently placed an order, I received the emails confirming it and its shipment, but it does not appear in my purchases on the site. When I use the link in the email, I get this message: "Unfortunately, an error occurred while retrieving your order. "
Could someone explain this bug to me? How could I rate the seller upon receipt if the order doesn’t appear?
Thanks in advance for your replies.
koalagris
Mentor1 year agoHello @luncle12
If you're sure you didn't make the purchase by mistake, without being logged into your ebay account (so as a guest), which would explain why it doesn't appear in your purchase history, contact customer service:
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326
Best regards